Shipping Policy

Last updated: November 2025

Delivery Methods

Thank you for choosing onescan. We offer both digital and physical delivery options:

Digital Delivery

For activation key purchases, delivery is instant and digital.

  • Generate key immediately after payment
  • Download receipt instantly
  • One device per key
  • No physical shipping required

Physical Shipping

For Bluetooth printer packages, we handle complete fulfillment.

  • Order confirmation shown immediately
  • Tracking details updated manually
  • Free shipping included
  • 5-10 business day delivery

Digital Delivery Process

Instant Access: Your activation key is available immediately after successful payment.
Step 1: Complete Payment

Successfully complete your payment through our secure gateway.

Step 2: Generate Key

Click the "Generate Key" button on the payment success page.

Step 3: Activate

Use your unique key to activate the app.

Physical Shipping Timeline

Free Shipping: All printer packages include completely free shipping with no hidden fees.
Order Processing: 2-4 Business Days

Our team processes and prepares your shipment.

Shipping & Delivery: 5-10 Business Days

Your package is delivered via reliable courier partners.

Note: Delivery times may vary based on location, stock availability, and courier schedules.

Order Tracking & Support

Track your physical orders easily through your onescan dashboard:

  • Tracking updates
  • Courier details and tracking ID
  • Direct tracking links
  • Email notifications

Damaged or Missing Items

Important: If your package arrives damaged or with missing items, please file a complaint immediately.

Required information for complaints:

  • Your Order ID
  • Description of the issue
  • Photos of damaged items (if applicable)

File complaints through the User Portal or contact support directly.

Need Help With Shipping?

Contact our support team for any shipping-related questions:

Email: onescanbusiness@gmail.com