Refund & Cancellation Policy

Last updated: November 2025

Overview

Thank you for choosing onescan. We value your trust and aim to provide a smooth purchasing experience.

Please read our refund and cancellation terms carefully before making a purchase.

Purchase Policies

Digital PurchasesNON-REFUNDABLE

Activation keys are one-time usable and tied to a single device.

  • Final once key is generated
  • No refunds after issuance
  • No exchanges or cancellations

Physical PurchasesNON-REFUNDABLE

Printer packages are non-refundable once processing begins.

  • Replacements for damaged items
  • No refunds for delivery delays
  • File complaints via User Portal
Review Before Purchase : We strongly encourage users to review all product details and system requirements before completing any purchase.

Cancellation Policy

No Cancellations : Orders cannot be canceled once payment is processed.

For exceptional circumstances such as:

  • Duplicate payments
  • Technical errors during transaction
  • Unauthorized transactions

Please contact our support team with valid proof of transaction for review.

Exceptions & Support

While our policies are strict due to the nature of digital products and physical inventory management, we understand that exceptional circumstances may occur.

Replacement Policy : Physical items that arrive damaged or with missing components are eligible for replacement when reported through the proper channels with supporting evidence within a week of delivery.

All requests are reviewed on a case-by-case basis by our support team.

Contact Support

For refund inquiries or order-related questions:

Email: onescanbusiness@gmail.com

Please include your order details and relevant transaction information in your communication.